Ericsson, a global pioneer in telecommunications and digital services, operates in more than 180 countries and employs over 100,000 people. The company leads the worldwide rollout of 5G networks, manages complex IT infrastructure, and continues to invest heavily in advanced R&D.
With this scale came pressing challenges. Project managers were dealing with overlapping assignments, engineers stretched across multiple high-priority initiatives, and the ongoing difficulty of balancing workloads across borders and time zones. Compliance requirements added another layer of complexity, as every assignment needed clear documentation and accurate reporting.
Without sharper control over resource allocation, these issues often snowballed into missed deadlines, overworked teams, and stalled delivery. That’s where eResource Scheduler (eRS) stepped in, enabling Ericsson to schedule resources with precision, balance workloads, and track assignments in real time. The result was faster project delivery and greater predictability across their global operations.
Running global projects at Ericsson meant managing far more than schedules. The company was juggling simultaneous 5G rollouts, IT infrastructure upgrades, and R&D programs, all of which demanded the right people in the right place at the right time. But as projects scaled, so did the challenges.
These pain points didn’t exist in isolation. Together, they created a cycle of delays, frustrated employees, and higher project risk, making it clear that Ericsson needed a more structured and intelligent way to manage scheduling.
Ericsson adopted eResource Scheduler to replace fragmented tools with a single platform built for scale. The goal wasn’t just to create schedules — it was to gain a reliable system that could map the right people to the right work, prevent overlaps, and keep managers informed in real time.
eRS’s drag-and-drop scheduling allowed project managers to assign resources quickly without the risk of double-booking. Conflicts that once took days to resolve were now visible at a glance with color-coded heat maps. Configurable scheduling forms and role-based permissions further ensured that only authorized managers made changes, reducing errors and overlaps.
Instead of relying on gut instinct, Ericsson could use resource filters, tags, and custom fields to match people to projects based on skills, roles, or availability. This improved resource allocation, ensuring highly specialized engineers were deployed where they delivered the greatest impact, while reducing the strain on overburdened teams.
With operations running across multiple time zones, Ericsson benefited from multi-calendar support that captured working hours, public holidays, and regional exceptions. Managers could finally plan workloads without overlooking local constraints, eliminating confusion and keeping cross-border teams aligned.
eRS helped Ericsson meet its strict compliance requirements through utilization and availability reports that tracked assignments with complete accuracy. Project managers gained confidence knowing they had traceable records for every resource request, assignment, and approval, ready whenever auditors or clients needed validation.
Instead of waiting for weekly updates, Ericsson’s leadership could monitor live data through utilization, availability, and project progress reports. Delays and gaps were no longer hidden until it was too late, managers could act immediately, adjusting schedules or reassigning workloads before risks turned into roadblocks.
Together, these capabilities gave Ericsson more than just better schedules. They created a foundation for predictable delivery, optimized workloads, and a scheduling culture where teams worked with clarity instead of firefighting.
For Ericsson, eRS wasn’t only about fixing conflicts or preventing overlaps. The platform created ripple effects across the organization, shaping how projects were delivered, how teams worked, and how leaders made decisions.
By bringing structure and foresight into scheduling, eRS delivered benefits that reached far beyond calendars and timelines, helping Ericsson strengthen its operations from the ground up.
With eRS in place, Ericsson saw an immediate shift in how projects were executed. What was once a constant battle with overlaps and bottlenecks became a smoother, more predictable rhythm of delivery.
Most importantly, Ericsson built a culture of resource scheduling that gave managers confidence and clients peace of mind. Instead of firefighting delays, projects now moved forward with clarity and on-time delivery.
Ericsson’s story highlights a challenge that most large telecom and technology companies face, the sheer complexity of managing people, projects, and priorities at scale. When delivery hinges on precision, small scheduling issues can snowball into delays, compliance risks, and missed client expectations.
By investing in a smarter approach, Ericsson proved that the right tools can change the game. With eRS, scheduling wasn’t just about assigning names to tasks; it became a discipline that shaped outcomes, balanced workloads, and restored predictability. For an industry built on speed and innovation, this shift meant stronger client trust and smoother rollouts.
The lesson is clear: companies that prioritize efficient resource allocation and give managers the data they need in real time will always be better equipped to handle the pressures of large-scale delivery. Ericsson’s transformation is proof that smarter scheduling leads directly to stronger results.
Ericsson’s journey shows that even the most advanced organizations can struggle when scheduling tools don’t keep pace with global demands. By adopting eRS, they transformed overlapping calendars, bottlenecks, and compliance headaches into a streamlined system of clarity and accountability.
What made the difference wasn’t just automation, it was the ability to align people, projects, and priorities in one centralized resource management software. This shift gave Ericsson more than cleaner schedules; it gave them confidence that delivery could be both fast and dependable, even across borders and time zones.
For companies operating in industries where timing is everything, Ericsson’s story is a reminder that smarter scheduling isn’t just an operational choice, it’s a competitive advantage.
Disclaimer: This case study has been prepared by our product specialists based on our understanding of the client’s usage of eResource Scheduler. While every effort has been made to ensure accuracy, we do not claim that this case study reflects 100% of the client’s issues, actual processes, or results.
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